PRIORSLEGH MEDICAL CENTRE Civic Centre, (Off) Park Lane, Poynton, Cheshire, SK12 1GP Tel: 01625 872299 Fax: 01625 859948 Patient Satisfaction Survey Carried out December 2007 to January 2008   2006 2007       Mean score GPAQ benchmark Mean score GPAQ benchmark Improvement over previous year's score Equals or Excedes GPAQ Benchmark Q2. Satisfaction with receptionists 79 75 77 77 NO SAME Q3a. Satisfaction with opening hours 69 67 63 67 NO NO Q4b. Satisfaction with availability of particular doctor 57 58 51 60 NO NO Q5b. Satisfaction with availability of any doctor 69 68 65 69 NO NO Q7b. Satisfaction with waiting times at practice 51 56 44 57 NO NO Q8a. Satisfaction with phoning through to practice 65 59 64 59 NO YES Q8b. Satisfaction with phoning through to doctor for advice 60 59 56 61 NO NO Q9b. Satisfaction with continuity of care 67 68 64 69 NO NO Q10a. Satisfaction with doctor's questioning 84 79 85 81 YES YES Q10b. Satisfaction with how well doctor listens 86 81 87 84 YES YES Q10c. Satisfaction with how well doctor puts patient at ease 86 82 88 84 YES YES Q10d. Satisfaction with how much doctor involves patient 84 79 86 81 YES YES Q10e. Satisfaction with doctor's explanations 86 81 87 83 YES YES Q10f. Satisfaction with time doctor spends 86 78 84 80 NO YES Q10g. Satisfaction with doctor's patience 88 81 88 84 SAME YES Q10h. Satisfaction with doctor's caring and concern 86 82 89 84 YES YES Q11a. Ability to understand problem after visiting doctor 72 69 70 69 NO NO Q11b. Ability to cope with problem after visiting doctor 69 66 66 66 NO SAME Q11c. Ability to keep healthy after visiting doctor 64 61 60 62 NO NO               GPAQ Scale Score Report             2006 2007       Mean score GPAQ benchmark Mean score GPAQ benchmark Improvement over previous score Equals or Excedes GPAQ Benchmark Access 62 61 57 62 No No Receptionists 79 75 77 77 No Yes Continuity of Care 67 68 64 69 No No Communication 85 80 87 83 Yes Yes Enablement 69 65 65 66 No No Satisfaction             If you would like to contribute to our plans for improving patient satisfaction with the Practice services, please send your constructive suggestions in writing to: Dr W Helliwell, Senior Partner  OR Mrs Julia Oldham, Executive Manager by 21 March 2008.

Civic Centre off Park Lane Poynton Cheshire SK12 1GP Telephone: 01625 872 299 Dr William E Helliwell Dr Clare H Stanley Dr Sylvia E Glass Dr Janet Ayres Dr John P Burnett Dr Naila Raja Dr David Ward Associate GP: Dr Abigail Goodger

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