OUR RESPONSIBILITIES TO YOU

At Priorslegh we are committed to providing you with the best possible care, and take our responsibilities towards our patients very seriously. The following is a list of what you can expect from everyone at Priorslegh.

• We will treat you with courtesy and respect at all times, and will make every endeavour to meet your reasonable requests
   

• We will respect your privacy and dignity at all times
   

• Everyone working in the NHS has a legal duty to keep information about you confidential
   

• You should not wait more than 30 minutes after your due appointment time without receiving an explanation for the delay
   
• You will be given accurate information and answers to questions about your health, and in particular:
   
  • any illness and its treatment  
  • possible side effects
  • prevention and avoidance of illness recurring
  • details of proposed investigations
     
• You have the right to see your medical records, subject to the limitations of law (Data Protection Act 1998 and Access to Health Records Act 1990).
   
• If we fail to meet your expectations please let us know without delay in a positive and constructive manner

YOUR RESPONSIBILITIES TO US

The care of your health is a partnership between yourself and the practice team. The success of that partnership depends on both partners fulfilling their role. In particular we ask you to:

• Please display courtesy and good manners to all our staff and doctors
   
• Attend appointments punctually
   
• Be patient if a clinician is running late: he/she may be dealing with complex problems, and next time it may be you who needs extra time
   
• If you no longer need or are unable to attend an appointment, please let us know as soon as possible so the slot can be re-used
   
• Request a home visit only if you are too ill to attend the surgery
   
• Use urgent appointments responsibly and considerately for medical conditions that cannot safely wait until the next routine appointment
   
• Let us know without delay if you change your name, address or telephone number.

Please remember you are ultimately responsible for your own health and that of your children. We will give you our professional help and advice, but only you can act on it.

ZERO TOLERANCE POLICY
The doctors and staff at Priorslegh will treat you with courtesy and respect at all times; we ask you to reciprocate. The Practice subscribes to the NHS policy on zero tolerance. Patients who use violent, abusive or threatening behaviour towards the doctors or staff will be removed from the Practice list.